Terms & Conditions

1. Introduction

The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on this website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

2. Information on the Website

Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. the Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.

3. Trade Marks

The trade marks, names, logos and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trade marks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.

4. External Links

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.

5. Public Forums and User Submissions

The Website Owner is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to –

5.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;

5.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;

5.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner’s and/or a third party’s computer system and/or network;

5.4 violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;

5.5 submit contents containing marketing or promotional material which is intended to solicit business.

6. Specific Use

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

7. Warranties

The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system.

8. Disclaimer of Liability.

The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

9. Use of the Website.

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain ). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website

10. General

10.1 Entire Agreement.

These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

10.2 Alteration

the Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

10.3 Conflict.

Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

10.4 Waiver.

No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

10.5 Cession.

The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

10.6 Severability.

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

10.7 Applicable laws.

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

10.8 Comments or Questions.

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.

Makeup by Claire delivery information

Standard UK Delivery – aims to deliver within 5-7 Working Days

We expect this service to take 5-7 working days. If you are out when delivery is made, a calling card will be left to inform you of what to do next.
If there are delivery delays that are out of our control we cannot be held responsible.

Order FAQ’s

  1. What if my order doesn’t arrive within the time stated?
    As with all things, we cannot guarantee our delivery times and services. With the weather, different postal services and unforeseen circumstances (such as postal strikes) you may find your items take a little longer to arrive than stated above. 

    We ask our customers to bear with us and reassure them that they will receive their order. We ask people to wait an additional 5 working days from the delivery times stated before contacting our Customer Services Team regarding the status of their order. In this circumstance we have to ensure that at least 15 working days has passed before we can duplicate of your order.

  2. Is my order traceable?
    We use Royal Mail’s Signed For postal service. This service provides tracking that can be used on their website to track the location and destination of their order. Services such as Parcel Force Express and Royal Mail Recorded, will have this information for you.

Returns Policy

Download Returns form

Returning an item to us has been made extra simple thanks to our easy returns form. Contact us at info@makeup-byclaire.co.uk for further assistance.

  1. Fill out the returns form
  2. Put your item and completed returns form in a box or padded envelope
  3. Take it to the Post Office – remember to get proof of postage
  4. Returns can take up to five days to reach us and will then be processed within 48 hours

Makeup by Claire Returns
8 Nicola Close
OL13 8RR

Refunds are NOT given on any products that have been opened or/and used unless the item is faulty.
Funds will be credited into the same account that was debited.

Cancellation/Cooling Off Period
7-DAY, cancellation period – As per The Distance Selling Regulations, Makeup by Claire offers a cancellation period of 7 working days, beginning the day after you receive the goods, during which you have the right to cancel your order and receive a full reimbursement of all money paid.

In order to do this, you must provide notice of cancellation in writing and it must be posted or emailed to our stated business address within the cancellation period. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Our Detailed Returns Policy

Time Period – You can return items within 7 days of receipt for a normal refund or exchange. Under the UK distance selling regulations you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. In this case we will issue you with a full refund once you return the entire order to us at your cost and in its original condition.

Original Condition – If returning an item that you do not want there must be no visible signs of wear or damage. You must return the item with original packaging intact. All goods will be inspected on return and any item in an unsuitable condition will be sent back to you.

Postage – We strongly recommend that returns are sent by Royal Mail 2nd Class Recorded. Makeup by Claire accepts no responsibility or liability for returns lost in transit and it is your responsibility to ensure arrival. P&P costs for returns to our location are the responsibility of the customer.

Free Gifts & Reduced Items – If you’ve received a free/reduced price gift with your order and subsequently return, for a refund, an item(s) which entitled you to the offer then you must also return the free/reduced gift. If you wish to keep the free gift you will be charged the current or remaining RRP.

Faulty/Damaged Products – In the rare event of faulty/damaged item(s) you can return them back to us within 7 days of delivery. You are entitled to a replacement product, or a product of equal value or a refund.

Refund Time

We aim to handle your returns within seven working days of receiving the goods. We will make the refund within thirty (30) days of being informed of your request for a refund.
This returns & refunds policy does not affect your statutory rights.
If you have any queries concerning our returns & refunds policy please contact us.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK, recycling reduces the environmental and health risks associated with sending electrical goods to landfill. Makeup by Claire is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Customers must cover the cost of returning their WEEE item.

Orders lost in the post

Unfortunately this does happen and if an order is lost in the Postal system, Serenity Beauty will need to claim on the Post Office insurance. In completing our claim form, we will provide the name and contact details of the intended recipient.

Before we send a replacement, we will require our lost post form to be completed, signed and returned to us confirming non-receipt.

Please email Makeup by Claire at info@makeup-byclaire.co.uk to inform us of your lost order and we will then email you the Lost Post Form.

Makeup by Claire Privacy Statement

This is our privacy statement. Please read it with care.

At Makeup by Claire we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address and delivery address. This allows us to process and fulfill your orders and to notify you of the status of your order. All credit or debit card transactions are processed through PayPal, who between them ensure that all transactions are fully secure by hosting the payment system on their servers not on Makeup by Claire and that all communications are protected by a host of innovative and established encryption techniques, all of which are continually updated. PayPal are regularly audited by the banking authorities to ensure complete security.

We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to our couriers.

Will Makeup by Claire disclose the information it collects to outside parties?

Makeup by Claire does not sell, trade or rent your personal information to others.

Your Consent

By using our website, you consent to the collection and use of this information by Makeup by Claire. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Terms And Conditions

Goods Colours & Colour Reproduction / Website Images

It is regrettable that we are not able to provide customers with colour-perfect images of our items on the web site. Customers accept that the photographs we make available on our website are as accurate as possible but are provided for informational purposes only, in order to give prospective customers a guide.


The price you pay will be that specified in the checkout facility on the website. All prices are inclusive of VAT at current UK rates.

Contacting Us

If you wish to contact us please email us at info@makeup-byclaire.co.uk